We request You to verify the complete details and the documents provided to You at delivery before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by Dawai Wallah once the same are accepted at the time of delivery.
YOU MUST CHECK ALL ITEMS DISPENSED TO YOU AND SHOULD NOT TAKE ANY MEDICATION THAT APPEARS TO HAVE BEEN TAMPERED WITH OR WHICH MAY HAVE BEEN DISPENSED IN ERROR. FAILURE TO ABIDE BY THIS WARNING COULD SERIOUSLY DAMAGE YOUR HEALTH AND DAWAI WALLAH SHALL NOT BE HELD LIABLE FOR THE SAME.
You agree and acknowledge that the content available on the Platform in relation to the Products, including without limitation, text, copy, audio, video graphics etc is for general information purposes only and does not constitute either an advertisement or promotion of any drug being offered for sale by the Company on the Platform or any professional medical advice, diagnosis, treatment or recommendation of any kind.
Dawai Wallah and other third parties with whom We have a business relationship may occasionally promote their goods or services on the Platform or through other direct marketing initiatives or may make software and other materials available for You to purchase or download. Whilst We try to encourage third parties to offer good quality products, and services and materials at competitive prices We have no control over them or other third parties. We do not also endorse the products or services they offer or give You any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and We have no liability in connection with the same. All promotions are for a limited period and subject to special terms and conditions, which are in addition and not in substitution of the Terms of Use stated herein.
From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys, contests or referrals programs is completely voluntary and You have a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the Platform. The terms and conditions for each survey and contest may differ or otherwise be amended and cancelled at the sole discretion of Dawai Wallah.
Dawai Wallah offers a referral program whereby pursuant to a referral the User may receive certain referral bonus as Dawai Wallah Rewards or TM Rewards. The referred friend should be a new customer and not an existing or returning customer of Dawai Wallah. The referred friend must place a valid order for the User to get a referral bonus in their Dawai Wallah Rewards. Referral reward shall be credited to the Users account after successful delivery of the referred friends order. The referred friends order should not be cancelled or returned. TM Rewards are subject to special terms and conditions, which are in addition and not in substitution of the Terms of Use stated herein and can be changed from time to time as per the discretion of the Company.
Notwithstanding anything contained herein, these terms are in addition to and not in derogation to any other terms as stipulated by Dawai Wallah from time to time. Dawai Wallah reserves the right in its sole discretion at any time, without any prior notice to suspend/cancel this program or amend these terms.
Please refer to our Privacy Policy to understand the circumstances in which we shall communicate with You.
This Platform, the materials and software on it are protected by copyright, trademark and other intellectual property rights and laws throughout the world, and are owned by or are licensed to Dawai Wallah and/or third parties. You are permitted to display the materials on this mobile application on a computer screen/mobile screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from Us provided You do not alter or remove any of the content or any part of the Platform without our express permission to do so and that You do not change or delete any copyright, trademark or other proprietary notices.
You agree not to copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivative works from all or any part of this website/mobile application or the materials or software on it, or provided to You through it without our prior written consent (which may be given or withheld in our absolute discretion) use this website/mobile application or any of the materials or software on it, or provided to You through it, for: any unlawful purpose or in contravention of applicable law commercial exploitation without our prior written consent any purpose or in any manner that may give a false or misleading impression of us, our staff or our services use, upload or transmit any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress, or which may affect or infringe the rights of any other person any device, software, file or mechanism which may interfere with the proper operation of this website or our systems establish a link to this mobile application from any other website, intranet or extranet site without our prior written consent decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website/mobile application do anything that may interfere with or disrupt this website/mobile application or our service encourage or permit others to do any of the above. In the event that You do not comply with the above restrictions, any person affected by your actions may bring a claim against You and/or Dawai Wallah. We will pursue a claim against You for any losses and costs (including legal costs) We may suffer as a result of your actions.
We do not give any assurance that the materials provided or available to You on or through the Platform are suitable for your requirements or that they will be secure, error or virus free and We will have no liability in respect of those materials.
This mobile application is provided free of charge and We make no guarantee that it will be uninterrupted or error-free. We reserve the right to modify, suspend or withdraw the whole or any part of the website/mobile application or any of its content at any time without notice and without incurring any liability.
We may, from time to time, provide links from this Platform to other websites that are owned and controlled by third parties. These links are provided only for your convenience and We have no control over and will have no liability in respect of those websites. For further information on these aspects, please refer to our Privacy Policy.
We may monitor activity and content on the Platform and may take any action We consider appropriate if We suspect You may be in breach of these Terms of Use including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.
Please refer to the Privacy Policy to understand our security policy regarding the data We collect, as well as Your obligations with respect to the information You provide.
We take reasonable care to ensure that all information available on this Platform about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website/mobile application, in any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information, You should contact Us and/or your doctor directly.
DAWAI WALLAH DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS PLATFORM IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS PLATFORM SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS PLATFORM OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE: THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US; THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS OF USE.THE MAXIMUM LIABILITY OF DAWAI WALLAH SHALL BE LIMITED TO THE COST OF THE PRODUCTS PURCHASED OR SERVICES AVAILED BY THE CUSTOMER, DAWAI WALLAH OR IT’S DIRECTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR OTHER DAMAGES CAUSED TO THE USER
Nothing in these Terms of Use is intended to nor shall it confer a benefit on any third party under the Contracts and a person who is not a party to these Terms of Use has no rights to enforce them.
Certain laws require to maintain data with respect to the services, Goods and other personal information in a prescribed format and Dawai Wallah will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.
Dawai Wallah shall not be liable for lack of performance or delay in performance if any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond its reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. Dawai Wallah may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.
The Terms of Use are governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles and You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts located in Delhi, India.
By Clicking on the I have read and accept the terms and conditions box at the bottom of the Registration Form, You indicate your acceptance of the above Terms of Use and the Privacy Policy and You agree to be bound by these Terms of Use and Privacy Policy including any additional guidelines and future modifications. If at any time You do not agree to these Terms of Use or You wish to terminate your registration as an Affiliate, You may not access or use the information and notify your intention to block your registration.
No delay or decision not to enforce rights under these Terms of Use will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
WE RESERVE THE RIGHT TO CHANGE OR CHANGE THESE TERMS OF USE OR ANY POLICY OR GUIDELINE OF THE PLATFORM INCLUDING THE PRIVACY POLICY AT ANY TIME, AT ITS SOLE DISCRETION. THE NEW VERSION WILL BE POSTED ON THIS PLATFORM AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING AND YOU WAIVE ANY RIGHT YOU MAY HAVE TO RECEIVE NOTICE OF SUCH CHANGES OR MODIFICATIONS. IF YOU USE THE PLATFORM APPLICATION AFTER THE NEW TERMS OF USE HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS OF USE. THEREFORE, YOU SHOULD FREQUENTLY REVIEW THESE TERMS OF USE AND APPLICABLE POLICIES TO UNDERSTAND THE TERMS OF USE THAT APPLY TO YOUR USE OF THE WEBSITE.
At Dawai Wallah, the customer is our top most priority and hence We believe in providing the best experience to You. We look forward to any feedback which will help Us improve further. You can also reach out to our support team via our mobile number at 9643899066 (Between 9 am - 9 pm) or email Us at [email protected]. For every complaint lodged, We raise a ticket through which You can track the status of Your complaint.
If your query remains unresolved for a period of 7 days after You have reached out to our direct Customer support lines, You can escalate the matter to our Grievance Officer. Dawai Wallah has designated a grievance officer (“Grievance Officer”) for this purpose. The Grievance Officer shall acknowledge the consumer grievances within 48 hours and shall try to resolve the same within one month from the date of receipt of the email. You can contact the Grievance Officer through the below-mentioned contact details.
Name: Akshay Yadav
Email: [email protected]
Address: Shop No - 1676/29, Chhawla Stand, Najafgarh Thana Rd, Todarmal Colony, Najafgarh, Delhi-110043
Contact No: 9643899066
Grievance Officer working window: Monday to Friday (9:00 a.m. to 6:00 p.m.). 26th January, 15th August, 2nd October, and major festivals in India will be considered non-business days.
Note: For grievances with respect to matters covered under the Privacy Policy address the same to [email protected] or reach out to us 9930342888. The details regarding the designated Grievance Officer for complaints regarding matters under the Privacy Policy are provided here.
The details regarding the designated Grievance Officer for complaints regarding matters under the Privacy Policy are provided here.
The Company DOES NOT solicit any confidential information like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/mail/Link or any other means. Please report such suspicious activities to [email protected]
Grievances, where customers have shared their details to unauthorised people leading to financial leaks/ losses, are not covered by the policy (Scam webpages, Numbers, Callers, etc.).
The Company relies on its Third Party Delivery Partners and payment partners. Thus, in rare cases, You might see a delay in resolution, due to reasons beyond our control, once the investigation is passed on to them. However, please be rest assured that We will try our best not to exceed resolution timelines in these cases.
Any grievances related to non-returnable products will be adhered to as per the Companys return policy.
The Company will review the customer support policy from time to time and modify/amend the policy, in line with regulatory guidelines and other applicable laws, to suit the business needs.
Information to be disclosed under the Consumer Protection (E-Commerce) Rules, 2020
Name of the e-commerce entity: Dawai Wallah
Address: Shop No - 1676/29, Chhawla Stand, Najafgarh Thana Rd, Todarmal Colony, Najafgarh, Delhi-110043
Website: www.dawaiwallah.com
Contact: 9643899066
Customer Care
Email: [email protected]
Phone: 9643899066 (between 9 AM and 6 PM)
Grievance Officer: Akshay Yadav – Grievance Officer
